Job Title
Security Officer
Job Details
* Employment Type: Permanent and temporary full‐time and part‐time positions
* Position Classification: Security Officer
* Remuneration: $31.86 per hour + Super
* Hours Per Week: 38
* Requisition ID: REQ661480
* Location: John Hunter Hospital | Awabakal Country
* Applications Close: Monday, 8th June 2026
Targeted Applicants
This position is open to all individuals, but is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti‐Discrimination Act 1977. Aboriginal or Torres Strait Islander applicants are encouraged to apply and must demonstrate status in addition to addressing the selection criterion.
Role Overview
Join the Security Services team at Hunter New England Local Health District and play a vital role protecting the safety, security and wellbeing of patients, staff and visitors at John Hunter Hospital.
You will provide a visible security presence across the hospital campus and respond to requests for assistance from staff, patients and visitors. You will respond to Code Black and duress incidents, support staff in managing challenging behaviours using trauma‐informed practices, conduct patrols, monitor security systems and maintain a safe environment.
Key Responsibilities
* Deliver professional frontline customer service to support the safety and security of staff, patients and visitors.
* Respond to Code Black and duress calls using trauma‐informed approaches, including assisting with physical restraint under clinical direction where required.
* Provide security support within the Emergency Department and for patients requiring seclusion.
* Conduct internal and external patrols, lock and unlock procedures, public amenity checks and inspections.
* Monitor alarms, CCTV and electronic security systems to ensure timely responses to incidents.
* Control access to buildings and hospital grounds.
* Assist in enforcing NSW Health smoke‐free policies.
* Complete security reports, incident documentation and electronic database entries accurately and professionally.
* Identify and report workplace health and safety, fire and security risks.
* Promote workplace behaviours consistent with NSW Health values, cultural respect principles and the HNE Health Values Charter.
* Comply with NSW Health Work Health and Safety policies and procedures.
About You / Qualifications
* Experience working in the security industry with a strong customer service focus.
* Ability to work independently and as part of a team.
* Experience responding to aggressive or challenging situations with empathy, professionalism and effective de‐escalation skills.
* Strong written communication skills, including report writing and electronic record management.
* Ability to work effectively in a dynamic healthcare environment.
* Current NSW Security Licence 1A.
* Certificate II in Security Operations.
* Current Senior First Aid Certificate.
* Current Class C Driver Licence (NSW eligible).
* Ability to work across a 24/7 rotating roster.
Benefits
* Supportive and collaborative team environment.
* Ongoing professional development opportunities across the administrative network.
* Career progression opportunities within NSW Health.
* Annual leave and paid parental leave for eligible employees.
* Salary packaging options to increase take‐home pay.
* Fitness Passport and Employee Assistance Program (EAP) to support wellbeing.
EEO and Inclusion
Hunter New England Local Health District is an inclusive employer dedicated to fostering a diverse, inclusive and welcoming workplace. We encourage people with diverse lived experiences to apply. If you require accommodations or adjustments to the recruitment process, please let us know so we can support you.
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
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