As a Customer Service Professional, you will be the face of our service delivery. You'll help customers achieve their goals by exploring their needs and providing exceptional customer experience.
Key Responsibilities
* Engage in in-depth conversations to understand customers' needs and provide personalized solutions.
* Keep up with constant change and support customers with their digital literacy and online banking needs.
* Be the point of contact for customers, handling transactions, queries, and paperwork while ensuring risk considerations are met.
* Embrace lifelong learning and career growth opportunities through on-the-job training and external development programs.
* Build meaningful connections with customers and contribute to making our communities better places.
Fixed-Term Contract Details
This is a fixed-term contract position located in Devonport, requiring a part-time schedule of 65 hours per fortnight over five days a week.
The roster details are:
Monday: 09:30am - 05:00pm
Tuesday: 09:00am - 04:15pm
Wednesday: 09:30am - 05:00pm
Thursday: 09:00am - 04:15pm
Friday: 09:30am - 04:15pm
Qualifications
To excel in this role, you must consistently deliver exceptional customer service and possess the following skills:
* Experience in customer-facing environments with the ability to meet targets.
* Strong attention to detail and a risk-conscious mindset to ensure secure and accurate transactions.
* Confidence in communicating with customers face-to-face and over the phone.
* A willingness to understand and promote our bank's unique offerings.
* Ability to collaborate effectively as part of a team.
* Previous experience in banking and finance is desirable but not essential.