About Us
SPR Plumbing and Refrigeration is a locally owned and operated trade business providing high-quality services across Latrobe Valley and Gippsland.
Our on-site and office teams work closely together to ensure every job runs smoothly and our customers receive outstanding service from start to finish.
We're a friendly, supportive team that values reliability, initiative, and a positive attitude.
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About the Role
As the first point of contact for our customers, you'll play a key role in representing our business professionally — both in person and over the phone.
You will work directly with our HVAC Operations Manager and Director.
Your day-to-day duties will include:
* Greeting walk-in customers and handling phone and email enquiries
* Scheduling jobs for the HVAC team and coordinating trade staff using our online systems
* Preparing and sending quotes, invoices, and purchase orders
* Liaising with suppliers, contractors, and customers to keep work on track
* Maintaining accurate records and assisting with general office administration
* Supporting management and the site team with administrative needs
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About You
You're friendly, organised, and enjoy being the go-to person who keeps everything running smoothly. You're confident dealing with people from all walks of life — customers, suppliers, and trades alike.
Australian work rights are required for this position.
We'd love to hear from you if you have:
* Previous experience in administration or customer service (trade or construction experience highly desirable)
* A minimum of 2+ years of administration or customer service experience
* Strong communication and people skills
* Competence with Microsoft Office and job management/scheduling software
* Intermediate level competence with Microsoft Office applications
* High attention to detail and a proactive, can-do approach
* A professional phone manner and ability to multitask in a busy environment
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Why Join Us
* Full-time, permanent role with a stable and growing company
* Supportive, down-to-earth team culture
* Variety every day — no two days are the same
* Convenient office with on-site parking
Opportunities to grow and take on more responsibility over time.