On-site
Posted 1 day ago
About the role
We are seeking a talented Service Desk Engineer Level 1/2 to join our dynamic IT support team at Aurora IT in Bowral, NSW. This full-time role will involve providing first-line IT support and resolving a variety of technical issues for our education clients. You will be required to attend our office in Bowral NSW for a minimum of 2 days per week.
What you'll be doing
- Providing efficient and effective first-line IT support to clients via phone, email and remote access
- Diagnosing and troubleshooting hardware, software and network-related issues
- Logging, escalating and tracking support tickets using our internal ticketing system
- Collaborating with the IT team to develop and document technical solutions
- Updating client records and maintaining accurate documentation
- Adhering to IT support service level agreements and customer service standards
What we're looking for
- A minimum of 2-5 years of experience in a customer-facing IT support or service desk role
- Solid technical troubleshooting skills and knowledge of computer hardware, software, and networking
- Excellent communication and interpersonal skills to effectively liaise with clients
- Ability to work independently and as part of a team to deliver high-quality support
- Passion for providing exceptional customer service and a commitment to ongoing learning
What we offer
At Aurora IT, we are committed to fostering a collaborative and supportive work environment. We offer competitive remuneration, opportunities for professional development, and a range of employee benefits.
If you're ready to join a dynamic and growing IT support team, we'd love to hear from you. Apply now to become our next Service Desk Engineer Level 1/2!
Candidates must have Australian work rights as sponsorship is not available for this position. Recruitment Agencies need not apply.
Please note that successful candidates will be required to submit a minimum of 3 references and complete a successful Working With Children (WWC) check.
#J-18808-Ljbffr