Overview
Job Title
Customer Service Specialists
Ready to step out of retail or hospitality and into a stable, long‐term corporate role?
If you're looking for consistent hours, a permanent position and a clear career pathway, this could be the opportunity for you. We're growing our Australian Super team and are looking for people with strong customer service skills who are ready to transition into financial services.
You don't need call centre or superannuation experience — if you've taken orders, handled complaints, or turned a bad customer experience into a good one — you know more than you think. We're looking for people exactly like you!
We have multiple full‐time customer service roles across several major superannuation clients — perfect for anyone looking to step into the corporate world with full training provided.
Why You'll Love It
* $28.12/hr + 12% super + incentives
* Monday–Friday only (8am–8pm rotating roster) or Monday-Friday (8am-5pm) with some Saturday availability (9am-5pm).
* Paid, structured training and ongoing development
* Ongoing start dates
* Long-term career pathways — 80% of our leaders started in this role
* Modern Ballarat office with free parking
* Supportive, inclusive team culture + wellbeing initiatives
What You'll Do
* Help members with account enquiries, online access and withdrawals
* Provide clear, professional support across superannuation products
* Navigate multiple systems while delivering accurate information
* Work in a high-volume inbound environment where your empathy matters
Who Thrives Here
* People from retail or hospitality seeking stable, predictable hours
* Individuals wanting to move into a corporate environment with long‐term opportunities
* Customer service professionals looking for growth, not just a job
* Those who communicate clearly, can multitask and stay composed during complex enquiries
* Candidates with a strong work ethic, accountability and a team‐focused approach
If you're ready to leave unpredictable rosters behind and build a long‐term career in a structured and supportive organisation, we'd love to hear from you.
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