Market Operations Team
The Market Operations team operates within the Markets Line of Business, covering Trading Operations, Clearing Operations, Market Announcement and Market Surveillance. We manage the ASX Trade and ASX 24 markets 24-hour team, ensuring licence obligations are met and providing support to market participants, regulators and internal stakeholders.
Responsibilities
* Facilitate fair, orderly, and transparent markets across the ASX trading environments, monitoring activity in relation to operating rules and supporting market participants.
* Day-to-day management of the team, resolving Trading Operations issues and queries raised by internal and external customers, with a strong focus on regulatory compliance and customer service.
* Lead the team, providing support, direction, performance feedback and mentoring to ensure compliance with ASX Policies.
* Lead incident management, working with stakeholders to resolve operational issues.
* Manage customer readiness for new products and client onboarding.
* Allocate resources and manage rotations to support a stable operational environment in a hybrid setting.
* Monitor and update operational procedures and risk controls, ensuring audit requirements are met.
* Operationalise new products and services or technology upgrades to enhance client service and achieve positive outcomes for Operations.
* Help manage external user test environments, including system maintenance, technical issue resolution, system accreditations and user acceptance testing for upgrades.
* Contribute to monthly, quarterly and annual Trading Operations reporting.
* Collaborate as a key business stakeholder for core systems, addressing issue resolution, scheduled maintenance, upgrades and technical issues.
* Engage and service a diverse range of stakeholders—including brokers and system vendors—and lead identification and implementation of process improvements to reduce operational risk and enhance the customer experience.
* Be familiar with and ready to execute ASX's BCP emergency procedures.
Experience And Qualifications
* Previous experience leading a team in a fast-paced, deadline-driven operational environment.
* Excellent written and verbal communication skills.
* Experience leading a customer-facing team offering exceptional service.
* Report writing for senior management or boards with a focus on operational analysis and commentary.
* Extensive knowledge of the Australian Financial Markets and related products, including listed products, governing rules and market operations.
* Exposure to financial markets in a broking or market operations environment.
* Ability to make decisions and apply critical thinking in high-intensity situations, remaining calm under pressure.
* Strategic thinking and strong collaboration skills, engaging with a broad range of stakeholders.
Nice To Have
* Experience with project implementation.
* Knowledge of ASX Trading, Clearing and Settlement internal systems and processes.
* Knowledge of the integrated ASX and ASX 24 environments, both technically and operationally.
If you need any adjustments during the application or interview process, please let us know at careers@asx.com.au.
We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process. To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.
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