General information
Name
Operations Supervisor
Site / Location
Brisbane North Parcel Facility
Ref #
12381520
Entity
Star Track Express PL
Opening Date
19-May-2026
Suburb
Brisbane Airport
Work Type
Permanent Full Time
Description & Requirements
Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.
About the Opportunity
We're seeking an experienced and motivated Supervisor (PM Shift) to join our Premium site at our state‐of‐the‐art facility on Boronia Road, Brisbane Airport. In this role, you'll play a key part in driving performance across our facility processing teams by providing clear direction, fostering accountability, and encouraging collaboration to achieve business objectives. This position operates on rotating shifts, commencing from 1:00pm onwards, Monday to Friday.
Key Responsibilities
* Act as a subject matter expert in your operational area, ensuring alignment between customer needs and service delivery
* Lead, develop, and performance manage a large team of Freight Handlers
* Build and maintain strong internal and external stakeholder relationships, including partnering with commercial and customer service teams to manage customer outcomes
* Develop and maintain reporting that delivers insights, trend analysis, and data‐driven improvements
* Identify operational challenges and implement targeted service improvement initiatives
* Partner with the Duty Manager to set and achieve performance targets across safety, service, and efficiency
About You
You're a driven and capable leader with a passion for continuous improvement and operational excellence.
You'll Bring
* Solid knowledge of facility operations, with a focus on optimisation and process improvement
* Proven experience leading large teams, including coaching, performance management, and driving change
* Sound operational decision‐making skills with a strong customer focus
* Experience in air freight operations (highly regarded but not essential)
• Please note: A forklift licence is not required for this role.
We Offer
* A collaborative and supportive team environment
* Onsite parking and uniform provided
* Ongoing career development and mentorship opportunities
* A culture where everyone is valued, included, and empowered to bring their authentic selves to work
* A genuinely friendly, hardworking team culture
* Regular team BBQs and access to PostPerks with discounts and cashback offers
We're delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.
We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier‐free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender‐equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au.
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