**Job Overview**
We are seeking a skilled Claims Business Analyst to join our team. As a Claims Business Analyst, you will play a crucial role in supporting the delivery of enterprise platforms and driving innovation in consumer insurance.
**Key Responsibilities**
* Collaborate with stakeholders to gather and document business requirements for consumer insurance initiatives with a focus on claims processes
* Analyse current and future state claims processes, identifying opportunities for simplification and automation
* Create user stories and business documentation to support agile delivery across multiple platforms
* Facilitate workshops and engage with cross-functional teams to ensure clarity and alignment
* Act as a liaison between business teams and claims stakeholders, ensuring shared understanding of delivery goals
**Requirements**
* Proven experience in the insurance industry, with a strong focus on claims (Claims Centre/Guidewire Knowledge preferred)
* Business analysis capabilities including requirements gathering, process documentation, and business process mapping
* Ability to work across multiple platforms and with engineering teams to deliver integrated solutions
* Proficiency in tools such as JIRA and Confluence, and familiarity with Agile, Lean and waterfall methodologies
* Strong communication and stakeholder engagement skills, with the ability to simplify complex concepts
* Knowledge of frameworks such as BABOK, Lean Six Sigma, and Agile practices
**What You'll Enjoy**
* Access to our award-winning employee platform - your central hub for exclusive perks, wellbeing support, career development, and recognition
* A hybrid working model, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
* Paid study support, career breaks, on the job learning, and a referral bonus for eligible employees
* Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
* Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
* Paid volunteer leave, donation matching, and unlimited emergency response leave
* Performance-based bonuses and Suncorp shares for eligible employees