Customer Service Officer Newcastle & Hybrid| Start Jan 2026
Join the EDConnect Service & Channels team. In this fast-paced Contact Centre environment, you will be the first point of contact for school-based and corporate staff, providing vital advice on Finance, Human Resources, and Technical Systems.
Key Duties:
* Deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment.
* Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion.
* Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
* Maintain currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
* Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
* Confidently use multiple technology platforms and databases
* Must adhere and meet to Contact Centre KPI's on a daily and monthly basis
Essential Requirements:
* Experience: Demonstrated experience in Customer Service (Contact Centre, Retail, and F2F).
* Tech Savvy: Ability to confidently use multiple technology platforms and databases simultaneously.
* Communication: Excellent verbal and written communication skills with the ability to manage yourself and show initiative.
* Availability: You must be available to work a rotating roster (7.5 hours/day) between 8:00 am and 5:00 pm, Monday to Friday.
The Details
* Salary: $35.15 per hour + Super
* Start Date: 12th January 2026.
* Contract Length: Until 26th June 2026 (with possibility of extension).
* Training: 4-5 weeks of full-time training onsite in Newcastle.
* Work Location: After passing training, work 2 days in the office and the rest from home.
Apply Now
To be considered for this role, please submit your CV and a summary of your experience. Please reach out to Maddy Hellawell at with any questions.
Please Note:
* Shortlisted candidates will be required to complete an Alphanumerical Typing Test
* Applications Close: Monday 8th December @ 12:00 pm.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.