As a service delivery expert, you will oversee the management of service operations for a Federal Government client in Canberra. Your primary objective is to analyze current services and identify areas for improvement.
Key Responsibilities:
* Analyze existing service operations to pinpoint inefficiencies
* Evaluate future service needs and business requirements
* Monitor service performance and address potential issues
* Nurture relationships with customers to comprehend their needs
* Address customer complaints effectively
You will be working closely with stakeholders to ensure seamless service delivery and maintain high levels of customer satisfaction.
Required Skills and Qualifications:
* Proven experience in service delivery management
* Excellent analytical and problem-solving skills
* Strong communication and interpersonal skills
* Able to work under pressure and meet deadlines
Benefits:
This role offers a unique opportunity to work in a fast-paced environment and make a real impact on service delivery. You will have the chance to develop your skills and expertise while contributing to the success of our clients.
Other Opportunities:
We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a supportive team environment. If you are a motivated and results-driven individual looking for a new challenge, we encourage you to apply for this exciting opportunity.