Accommodation Operations Manager
We are seeking a highly skilled and experienced Accommodation Operations Manager to lead our residential accommodation operations and create a safe, welcoming, and well-maintained living experience for our island community.
About the Role
This is a leadership role that requires strong operational management skills, with a focus on delivering exceptional service and engagement to our diverse island workforce. The successful candidate will be responsible for overseeing all operations of Staff Accommodation, ensuring rooms and facilities are safe, clean, and well maintained.
* Oversight of day-to-day operations, including maintenance and repairs
* Leadership of a motivated team, driving a culture of service excellence, accountability, and continuous improvement
* Partnership with Maintenance, Construction, and external contractors on refurbishments, capital works, and improvement projects
* Monitoring of operational standards, health and hygiene inspections, and compliance with legislation and workplace regulations
* Management of budgets, forecasts, and rent rate reviews, ensuring financial performance aligns with business goals
* Driving innovation and efficiency through strong systems, policies, and reporting frameworks
Key Skills and Qualifications
To be successful in this role, you will need:
* Bachelor's degree in Hospitality, Business Management, or related field
* Valid open unrestricted drivers license
* Minimum 5 years' management experience in accommodation or facilities operations, ideally within a remote or large-scale environment
* Strong financial management skills – budgeting, forecasting, and reporting
* Knowledge of RTA and relevant property legislation (PRDRE module completion highly regarded)
* Project management experience in operational or capital works initiatives
* Excellent communication, leadership, and stakeholder management skills
Why Work with Us?
We offer a range of benefits and perks, including:
* Opportunities for career growth and development
* A supportive and inclusive work environment
* A range of employee benefits and discounts
* The chance to live and work on a beautiful tropical island
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees, and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.