Location
North Lakes, QLD, Australia (Cnr Memorial Drive & Endeavour Boulevard)
The Role
Manage a portfolio of third‐party credit hire claims within the Recoveries & Settlements Department, while achieving cost‐effective and quality outcomes through robust relationships with team members and service providers.
Accountabilities
* End‐to‐end management of a portfolio of credit hire files.
* Assess liability and settlement outcomes.
* Support third parties through their claims journey.
* Negotiate with third parties, insurers, and legal representatives including recovery agents and credit hire organisations.
* Manage relationships with the panel of legal suppliers.
* Follow settlement methodology ensuring that company procedures and relevant legislation are adhered to.
* Apply the Insurance Contracts Act, General Insurance Code of Practice and other regulatory frameworks.
Qualifications and Experience
* Experience in managing complex motor insurance or credit hire claims, including exposure to civil litigation, is highly desirable.
* Demonstrated ability to work autonomously, with proven innovation and solution‐based problem‐solving skills.
* Strong decision‐making skills with a record of achieving desired cost and service outcomes.
* Clear ability to maintain strong relationships with internal and external stakeholders.
* Highly developed written and verbal communication skills.
* Strong attention to detail.
Benefits
* Free onsite parking and proximity to public transport.
* Additional paid leave days (paid ME day, paid volunteer leave day, and option to purchase up to two additional weeks).
* Paid parental leave.
* Workplace giving with dollar‐matching donations to registered charities.
* Development opportunities through internal programs and online courses.
* Employee discounts on Budget Direct insurance products.
* Recognition and incentive schemes for high performance.
* Social and community events across sites.
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