Retail Manager
Karratha, Port Hedland, Karratha & Pilbara WA
Management – Store (Retail & Consumer Products)
Full time
$85,000 – $100,000 + Super
About the Business
We are a growing retail business committed to delivering outstanding customer service, operational excellence, and a positive team culture. We are currently seeking an experienced and motivated Retail Manager to lead our store operations in Karratha, Western Australia.
About the Role
As a Retail Manager, you will be responsible for overseeing the overall operation of the store, ensuring high customer service standards, achieving sales and operational targets, and leading a successful team.
This is a full-time position based on 38 hours per week.
Key Responsibilities
* Oversee and manage daily retail store operations to ensure efficient business performance.
* Lead, supervise, coach, and support team members to achieve operational and customer service standards.
* Develop staff rosters and manage labour allocation in line with business requirements.
* Monitor sales performance and implement strategies to achieve store targets and profitability.
* Manage inventory including ordering, stock control, stock rotation, and reduction of stock loss.
* Ensure compliance with company policies, workplace health and safety standards, and operational procedures.
* Handle customer enquiries and resolve complaints professionally to maintain customer satisfaction.
* Maintain store presentation, merchandising standards, cleanliness, and overall customer experience.
Qualifications & Experience
To be successful in this role, applicants must have:
* Diploma qualification in Retail Operations or equivalent qualification.
* Minimum one (1) year of full-time relevant work experience in a retail supervisory or management role.
* Strong leadership and people management capability.
* Excellent communication and organisational skills.
* Ability to work in a fast-paced retail environment and achieve operational outcomes.
What We Offer
* Competitive salary package of $85,000 – $100,000 + Superannuation.
* Career development opportunities.
* Supportive team environment.
* Long-term employment opportunity in regional Western Australia.
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