We’re recruiting Home Claims Consultants to join a leading Australian insurer starting 22nd December.
In this role, you’ll support customers experiencing home-related incidents, guiding them through the claims process with empathy, clarity and professionalism. If you enjoy helping people, problem-solving and working in a structured environment, this is an excellent opportunity to grow your career.
What You’ll Be Doing
Handle inbound customer enquiries and lodge recent home insurance claims
Provide transparent next steps and regular updates throughout the claim journey
Process claims in line with procedures and guidelines
Communicate with builders, assessors, internal teams and service providers
Maintain accurate data and documentation
Support customers who may be distressed or dealing with difficult situations
Meet quality, service and compliance targets
What We’re Looking For
No insurance or claims experience required
Call centre or robust customer service background is highly regarded
Confident communicator with strong listening and empathy skills
Comfortable in fast-paced, KPI-driven environments
High attention to detail and ability to follow structured processes
Tech-savvy and able to navigate multiple systems
To be successful, you must complete and be cleared through a full police check and a bankruptcy/financial background check
Work Options
Choose to work from home or from the office
If working from home, you must attend the office at least once per month (minimum)
All equipment provided
What’s in It for You
6-month or 12-month fixed-term contract with annual & sick leave accrual
Comprehensive training and ongoing development
Supportive, inclusive team culture
Employee insurance discounts, retail perks & novated leasing
Paid parental/partner leave and wellbeing days
About the Team Culture
You’ll join a friendly, team-oriented team that values support, flexibility and continuous improvement. No blame culture—just teamwork, growth and celebrating wins.
How to Apply
If you're ready to build experience in home claims and join a major insurer, we’d love to hear from you.