At Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations, ensuring world‐class gaming experiences for our internal employees.
Responsibilities
* Deliver high‐quality IT HelpDesk support to internal employees, ensuring excellent customer service.
* Build and maintain positive relationships with the Global Aristocrat IT team.
* Operate effectively in a high‐intensity, team‐oriented environment.
* Open, update, and close trouble tickets with detailed information.
* Perform initial troubleshooting and diagnosis on local and remote devices, including proactive interventions.
* Build, update, bring up, and close incidents and service requests in our ticketing system.
* Develop and detail technical processes and procedures.
* Respond to and diagnose issues with corporate communications devices.
* Build, maintain, and solve PCs, laptops, and proprietary client hardware.
* Provide user assistance through phone, email, walk‐up, remote support, and virtual smart bar.
* Perform other duties as assigned by management.
Qualifications
* High school diploma or equivalent experience required; Associate degree or equivalent experience in Information Technology or related field preferred.
* A+, Network+, Security+ certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.
* 1+ years of HelpDesk/Call Center experience in a large Enterprise environment preferred.
* Technical knowledge across a broad range of IT fields.
* Strong verbal and written communication skills.
* Outstanding customer focus and attention to detail.
* Customer service orientation.
* Proficiency in English.
* Required skills: Customer Service, ITIL, Troubleshooting, Ticketing software.
Benefits
* Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
* Competitive salary: $18.50 – $34.37 per hour.
* Travel expectations: None.
* EEO statement: EEO M/F/D/V.
* Additional information available at https://atibenefits.com/.
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