Role: Customer Care Specialist (Dimensions Care Partner)
Location: Murarrie, QLD (Turrbal and Yuggera peoples)
Employment Type: Full-time Permanent chance
Do you take pride in delivering exceptional customer service? Are you seeking a Monday to Friday role that supports work/life balance? Do you thrive in a dynamic, fast-paced workplace?
Your Impact:
As a customer care specialist, you will play a pivotal role in solving day to day challenges and empowering our centre teams to focus on what matters most – supporting children and families.
You’ll be the first point of contact for our rostering and time & attendance system enquiries, using your natural technology problem solving skills to provide timely and effective solutions. At Goodstart we call this a Dimensions Care Partner, forming part of our dedicated Dimensions system and labour support team.
Bring your energy, curiosity and commitment to excellent service, and make a real difference every day!
You will:
• Be customer focused with a friendly, inquisitive demeanour
• Have exceptional written and oral communication skills with adaptability
• Be able to manage multiple systems and excel in a high- paced, high-volume environment
• Be highly organised with attention to detail and a great work ethic
• Be tech savvy with a willingness to learn and grow your knowledge
• Deliver support and advice to customers in line with Goodstart Policies and Guidelines, and Award legislation and provisions
• Have intermediate Microsoft Suite experience including Excel, Word, and Teams
• Liaise with internal teams to ensure accurate and timely processing of requests
• Be a team player with the ability to work autonomously when required
• Hold a QLD Blue card or be willing to obtain
• Reside in South East Queensland and have access to reliable transport
Even better if you:
• Have knowledge of UKG (Dimensions)
• Have experience in workforce management, systems, time & attendance, human resources or payroll related positions
• Have previous experience in workforce planning or resource scheduling
• Have time & attendance data review experience relating to pay files
What Goodstart can offer you:
• Hybrid work arrangements giving you more work/life balance across a Monday to Friday roster - No weekends or late nights!
• Full training across our systems and platforms
• Excellent team culture based on collaboration and support
• The chance to make a real difference in the lives of our centre teams
• Personal and career growth opportunities with a strong emphasis on individual development
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Free annual flu shot (optional)
• Option to purchase extra leave for even greater work life balance
• Salary Packaging benefits which reduce your taxable income to increase take home pay
• First Nations Support and Cultural Leave
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
How to apply
Click ‘Apply Now’ and submit your application.We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions
Have a question? Contact our Talent Acquisition Team via email recruitment@goodstart.org.au
If you are a placement agency or external recruiter, please refrain from submitting resumes to Goodstart unless you have a signed staffing agency agreement with us. Goodstart will not be responsible for or pay any placement fees for candidates submitted by agencies that are not approved suppliers. Any resumes received from agencies or external recruiters without an agreement will be reviewed by Goodstart and may be shared with our internal recruiting team for their reference.
Supporting our people and protecting our children
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a solid sense of belonging and connection.
Safety is our priority, and we will take any action necessary to ensure that all children can feel safe and be protected, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.
Goodstart Early Learning is Australia’s largest not-for-profit early learning provider.
As a Customer Care Specialist, you’ll support our centres by resolving Dimensions system enquiries, building capability in teams, and helping ensure our focus stays on what matters most – children and families.