Job Title:
Claims Advisor
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About the Role:
* This position involves managing a portfolio of Personal Injury Claims for employers in NSW.
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You will be responsible for accurately reviewing and assessing claims on behalf of iCare, ensuring injured workers receive their correct entitlements. Your key responsibilities will include:
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1. Managing a portfolio of Personal Injury Claims for Small, Medium and Large employers in NSW
2. Accurately review and assess claims on behalf of iCare ensuring injured workers received their correct entitlements
3. Clear and concise communication with all stakeholders
4. Manage workflow to ensure that all activities are completed within applicable timeframes
5. Proactively collaborate with internal support and external stakeholders to ensure proactive Case Management
6. Provide an excellent level of customer service to the legislative authority, employers and injured workers through compliance with legislation, timely response times and efficiency in processing
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Requirements:
* Strong team player with a proven track record of providing excellent customer service
* Exceptional listening and communication skills in a high-volume work environment
* Strong analytical or Quality Assurance focus
* Ability to demonstrate compassion and empathy for the customer
* Proven ability to build rapport with customers and key partners
* Ability to interpret complex information and respond by developing appropriate actions
* High standard of written and verbal communication skills
* Experience managing Workers Compensation or Personal Injury claims would be highly regarded
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Benefits:
* Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers
* Study support - We encourage external learning and offer study support to eligible employees
* Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave
* Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing
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At Suncorp Group, we strive to create a workplace culture that values diversity, inclusivity, and employee well-being. Our goal is to provide opportunities for professional growth, development, and satisfaction. If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, apply today!