Temporary WA Government role supporting SharePoint and digital services excellence
Your new company
Our state government client is seeking a skilled and customer-focused professional to join their team in a temporary capacity. This is an excellent opportunity to contribute to a high-performing digital services environment while working on meaningful projects that support the community.
Your new role
As an Information Services Officer, you will provide professional, customer-centric support to internal stakeholders, ensuring seamless access to digital systems and services. You’ll manage service requests, troubleshoot technical issues, and deliver training to empower users. This role offers variety and the chance to make a real impact on service delivery and process improvement.
Key responsibilities include:
- Providing courteous, customer-focused support across the organisation.
- Logging, triaging, and resolving service requests using modern IT service management platforms.
- Achieving high levels of first-contact resolution and maintaining accurate documentation.
- Managing user access controls for EDRMS SharePoint Online and Content Manager (23.4).
- Delivering training and creating clear guidance resources for stakeholders.
- Monitoring system performance and contributing to continuous improvement initiatives.
What you'll need to succeed
Essential:
- Strong verbal and written communication skills.
- Technical proficiency in troubleshooting digital systems.
- Experience supporting and maintaining Microsoft 365 SharePoint in an enterprise environment.
- Ability to manage multiple priorities in a dynamic setting.
- Familiarity with IT service management platforms (e.g., Fresh Service, Jira).
- Proactive approach to problem-solving and process improvement.
Desirable:
- Previous experience in customer support or IT service roles.
- Knowledge of digital records management.
What you'll get in return
- A supportive team environment with opportunities for career development.
- Exposure to innovative digital tools and platforms.
- Competitive hourly rate
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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