Hybrid role
An insurance company based in South Sydney is currently seeking a Desktop Support Engineer to join their team on a permanent basis.
Responsibilities:
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Appropriately escalating internally and to IT vendors
Installing and maintaining hardware and computer peripherals
Ensure that fixes are implemented to all systems and take steps to prevent the same problem occurring again
Maintain and update knowledge about emerging technologies for Mac OS and Windows
Support the build and maintenance of SOE across all environments
Ensure that all endpoints comply with security policies
Assist Support Staff members with IT-related requests (e.g., assisting trainers with IT training materials)
Ability to travel to the Parramatta office once a week
Key Skills / Experience
Solid technical skills with Microsoft Windows
Knowledge of Microsoft 365 environments, Exchange and Azure AD
Experience managing user requests, issues and incidents via ticketing system
Experience with MDM systems such as Intune, JAMF Casper or similar
Desired:
Experience in migrating legacy technology to cloud-based
Exposure to hybrid working environments (supporting customers face-to-face, over the phone, and via ticketing system)
If interested please respond ASAP with your latest resume
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