Business Analysis Expert Opportunity
This is a dynamic role within our Program Management Department & Salesforce Practice. As a Business Analysis Expert, you will play a critical part in delivering exceptional service to our members and customers.
Your key responsibilities will include:
* Leading scoping, planning, analysis, and documentation for mobile app deliverables;
* Documenting business processes, rules, requirements, benefits, dependencies, and risks;
* Collaborating with Product Owners on backlog grooming, options analysis, and benefits realisation;
* Producing high-quality epics, user stories, and acceptance criteria aligned with mobile UX principles;
* Conducting stakeholder analysis and facilitating workshops;
* Defining current (as-is) and future (to-be) states for mobile app experiences;
* Collaborating with Squads to define success metrics and acceptance criteria for mobile app features;
* Liasing with support teams to create user guides and training materials;
* Providing transition documentation and support knowledge transfer;
* Sharing insights and learnings with the BA Practice.
You will work closely with business and technical stakeholders to ensure successful delivery of mobile app initiatives. A basic understanding of mobile development, awareness of feasibility, constraints, and opportunities of mobile platforms, and a strong grasp of mobile UX principles are essential.
Key Skills and Qualifications
* 5+ years' experience as a Business Analyst with end-to-end project delivery;
* 3+ years' experience as a Senior Business Analyst (desirable);
* Solid understanding of platform-specific guidelines (iOS/Android), mobile UX principles, app-backend integration, and tools like Firebase, Testflight, Adobe Analytics, and Fullstory;
* Salesforce/Mulesoft experience or certification (desirable);
* Tertiary degree in Computer Science, MIS, or related field;
* Strong knowledge of Atlassian Jira & Confluence, Office 365, Visio or draw.io;
* Experience in member-based or customer-facing organisations (preferred).
Apart from your technical skills, we value collaboration, communication, and analytical skills.
Benefits
* Flexible and informal work environment;
* Generous discounts on insurance and roadside care;
* Club Membership and discounts across RACV resorts;
* Monthly updated discounts from corporate partners.
We are committed to maintaining a diverse and inclusive workplace that welcomes, supports, and appreciates all individuals.