Part Time Veterinary Receptionist - Specialist Referral Practice
Animal Eye Care stands as Australia's premier Veterinary Ophthalmology Clinic, continually expanding its reach and influence. We are currently searching for a dedicated receptionist to become an integral part of our esteemed veterinary and nursing team on a permanent part‐time basis. This position offers a 9.5‐hour shift on a Friday, with the possibility of more days in the future. Notably, weekend shifts are not a requirement for this role.
As the first independent veterinary referral practice in Australia, Animal Eye Care has been a beacon of excellence in patient care and veterinary ophthalmology for nearly three decades. Our unwavering focus is on the health and well‐being of both our patients and their caregivers. We pride ourselves on delivering the highest quality of compassionate medical and surgical care, without the distraction of retail sales.
Responsibilities
* Serve as the welcoming face and voice of the clinic
* Handle client calls and inquiries with professionalism
* Warmly greet patients and their caregivers upon arrival
* Coordinate and schedule appointments efficiently
* Process payments and generate invoices for caregivers
* Ensure patient comfort by providing gentle reassurance and treats
* Maintain an organized and up‐to‐date daily schedule
* Assist caregivers with pet insurance claim submissions
* Triage patients for timely care as expertise in ophthalmology grows
* Foster a calming environment to alleviate stress for both pets and their owners
Qualifications, Skills and Attributes
* Deliver outstanding customer service with excellent communication
* Adaptable team player who harmonizes with diverse personalities
* Demonstrate maturity and accountability
* Proficient in computer skills and adaptable to new technologies
* Maintain composure and efficiency in a high‐pressure clinic environment
* Passionate about animal care and welfare
* Foster a collaborative and positive workplace atmosphere
* Committed to continuous personal and professional growth
Benefits
* Collaborate with a team of passionate professionals dedicated to sharing their expertise
* Enjoy competitive compensation packages, including discounts on pet food and gym memberships
* Benefit from online training opportunities through Vet Partners
* Access an Employee Assistance Program and Paid Parental Leave
* Enjoy guaranteed lunch and tea breaks for your well‐being
* Work in a nurturing environment that prioritizes kindness and support among colleagues
* Participate in regular team meetings to foster communication and growth
* Engage in ongoing training to enhance your skills and knowledge
* Be part of a workplace culture that values respect and collaboration
* Take pride in contributing to a positive atmosphere, especially during challenging times
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