At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
A sanctuary of style, Hotel Chadstone offers a refined luxury escape on the doorstep of Melbourne. Our hotel blends contemporary design with elegance and comfort, creating an environment where every detail matters and every experience feels personal.
From intimate celebrations and luxury weddings to corporate dinners, product launches and milestone occasions, our Conference and Events team delivers experiences that stay with guests long after the event concludes. We understand that our clients trust us with some of the most important moments in their lives and businesses, and we take immense pride in delivering these moments with care, precision and genuine hospitality.
What you'll be doing
* Lead the operational delivery of all conferences, events, weddings and special occasions across the hotel, ensuring every experience is executed to the highest luxury standard.
* Work closely with clients, conference organisers, the Sales team and operational departments to deliver seamless and memorable experiences while fostering a positive, high‐performing team culture.
* Lead the day‐to‐day operation of all conferences, events, weddings and special occasions.
* Deliver exceptional luxury guest experiences through flawless execution and personalised service.
* Build strong relationships with clients, event planners, the Sales team and operational stakeholders to ensure confidence and trust throughout the event journey.
* Drive a solutions‐focused culture that embraces flexibility, creativity and a "yes" wherever possible.
* Mentor and develop the Conference and Events operations team to build engagement, capability and consistency.
* Collaborate closely with the Kitchen, Sales, AV suppliers and external partners to ensure seamless event delivery.
* Ensure all event spaces and service delivery consistently reflect luxury presentation and operational excellence.
* Continuously review standards, identify opportunities for improvement and drive initiatives that elevate the guest and client experience.
* Keep up to date with luxury hospitality and event trends to ensure our offering remains contemporary, competitive and innovative.
* Manage event logistics, operational planning, staffing and service flow to ensure smooth execution.
* Lead service recovery professionally and confidently, ensuring guest concerns are resolved with care and urgency.
* Support labour management, rostering, productivity and operational efficiency while maintaining luxury service standards.
* Maintain a strong operational presence during key events, evenings, weekends and peak trading periods.
What we're looking for
* Previous leadership experience within conference and events operations, preferably within a luxury hotel environment.
* A genuine passion for creating exceptional guest experiences and memorable moments.
* Strong leadership capability with a proven ability to motivate, develop and engage teams.
* Excellent organisational skills with the ability to manage multiple priorities and stakeholders simultaneously.
* A calm and solutions‐focused approach with the ability to adapt quickly in a dynamic environment.
* Exceptional communication and relationship‐building skills across clients, event planners, Sales teams and operational departments.
* A sharp eye for detail and a commitment to luxury presentation and service standards.
* A proactive mindset with a passion for continuous improvement and staying ahead of industry trends.
* Flexibility to align your schedule with business demands, including evenings, weekends and public holidays.
* A collaborative leadership style with the ability to build trust, confidence and strong working relationships across the hotel.
What's in it for you
* Great benefits including worldwide accommodation and food & beverage discounts from your first day, Chadstone shopping centre discounts, complimentary accommodation on your anniversary with Accor, Employee Assistance Program and discounted health insurance.
* Work within one of Melbourne's most recognised luxury hotels, delivering exceptional events and experiences.
* Endless learning and career development opportunities with Australia's largest hospitality group, Accor.
* Be part of a professional, supportive and passionate team committed to creating moments that guests will remember forever.
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