* Permanent / Full Time
* Salary: $60,812 - $68,355 gross p.a. plus 12% Super
* 38 hours per week (Monday to Sunday / As Per Roster)
* Located at Shoalhaven Indoors Sports Centre, Bomaderry
* Applications close Monday, 22 June 2026 (at midnight)
About the Role
We are seeking a motivated Customer Liaison Officer to coordinate customer service operations across the Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. The key responsibilities of this role include:
* Coordinate customer service and point-of-sale teams to deliver a customer‐centric experience.
* Food handling and café service
* Manage bookings and administration using LINKS Booking Management System.
* Oversee cash handling, banking reconciliation, and stock control.
* Provide leadership in customer service, including training staff and resolving complaints.
* Liaise with contractors, hirers, and facility staff to ensure harmonious operations.
* Promote memberships and encourage community engagement with facilities.
* Ensure compliance with child safety, WHS, and Council policies.
About You
To be successful in the position, you will have:
* Current NSW Working with Children Check.
* Class C Driver's Licence.
* Demonstrated experience in a similar customer service role, including coordinating POS teams.
* Strong cash handling and reconciliation skills.
* Proficiency in word processing, databases, and booking systems.
* Proof of Australian residency or citizenship
Our ideal applicant is a customer‐focused leader who thrives in a fast‐paced environment. You have excellent communication and problem‐solving skills, can manage competing priorities, and lead by example. Your ability to remain calm under pressure, combined with a commitment to safety and compliance, makes you the ideal candidate. If you're passionate about delivering outstanding service and building positive community relationships, we want to hear from you!
Benefits
* Generous leave entitlements
* Long Service Leave after 5 years
* Option of flexitime for indoor staff
* 9‐day fortnight for outdoor staff
* Flexible and remote working arrangements
* Novated lease arrangements available
* Opportunities for professional development and training
* Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
Conditions apply as per the Local Government State award, and Council policies.
Shoalhaven City Council is committed to creating a workplace that reflects our diverse community. We welcome applicants of all ages, abilities, and backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with a disability, culturally diverse individuals, and LGBTQIA+ community members. We ensure equitable recruitment practices, and applicants with disability can request reasonable adjustments. As a Child Safe Organisation, we uphold the rights and safety of all children and young people.
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