We are seeking a Customer Care Consultant to join our team at an online business insurance service that simplifies comparing and buying business insurance from leading insurers.
* Respond to customer inquiries via phone, chat, or other communication channels.
* Work closely with customers to understand their needs and provide tailored advice.
* Troubleshoot technical issues to help customers make the most of our platform.
* Maintain up-to-date knowledge of the insurance industry to provide recommendations.
* Accurately record customer interactions and provide regular feedback to management.
* Identify areas for improvement in our processes and suggest creative solutions.
* Ensure all customer issues have been resolved by following up with them regularly.