Job Information
Location: Sydney, Australia
Company: TransPerfect
Responsibilities
* Ensure excellence in customer services and continuous growth of enterprise accounts.
* Maintain excellent relationships with assigned clients.
* Develop, maintain and implement an account growth plan including account mapping, stakeholder analysis, cross‐selling and upselling.
* Research prospective clients through several strategies including internet research, trade show lists, referrals, professional directories, CRMs and personal investigation.
* Keep accurate records of prospective client data including names, titles, phone numbers, addresses and various other information.
* Pursue relentless alignment with TransPerfect's core principles.
* Generate business opportunities through email campaigns, social media, cold‐calling and all available channels.
* Produce account‐specific marketing strategies and content.
* Creatively problem‐solve to improve current new‐business development strategy.
* Organise and manage QBRs.
* Create or maintain a continuous improvement framework and culture, including KPIs for account performance monitoring.
* Discover and manage RfQs and RfPs.
* Negotiate business deals, prices and deadlines with prospective and current clients.
* Liaise with operations, technology, solutions and other internal teams to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product.
* Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service.
* Research and understand all industries that TransPerfect markets to, including industry leaders, current events and any other pertinent data.
* Oversee account financials including revenue, profit, invoicing and collections.
* Perform other special projects or duties when required.
Essential Skills
* Commit to a high level of integrity and service.
* Deliver quality work.
* Service focused with a desire to exceed clients' expectations.
* Own your performance and take responsibility.
* Multitask and work with a sense of urgency in a fast‐paced environment.
* Commit to always treating everyone (from clients to co‐workers to vendors to business partners) with the ultimate level of respect.
* Work well in a team with people from a variety of different backgrounds and cultures.
* Build and maintain strategic relationships with clients and co‐workers.
* Celebrate diversity and embrace new ideas and differing perspectives.
* Be financially responsible and make sound financial decisions.
* Take active measures to achieve results and solve problems.
Required Experience
* 3+ years experience in Strategic Account Management with enterprise clients.
* Experience managing and growing multi‐million enterprise accounts.
* Track record of meeting and exceeding annual sales quota.
* Minimum Bachelor's degree or equivalent.
* Excellent interpersonal, communication and leadership skills.
Desired Experience
* 5+ years of experience in Strategic Account Management for enterprise clients.
* 3+ years experience in Project Management.
* Excellent networking and negotiation abilities.
* Experience working in the Travel, Tourism, Government and/or Medical Devices industries.
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