IT Support Engineer | Future role as a developer | Hybrid working environment Your new company This organisation is a well-established global business operating within a specialised industry. They offer a collaborative and supportive environment where employees are encouraged to grow their skillset and build long-term careers. The business combines stability with innovation, providing exposure to both core IT operations and evolving technologies. Your new role As a Level 1/2 IT Support Engineer, you will act as the first point of contact for all IT-related queries across the business, supporting end users across hardware, software, and systems. Your responsibilities will include: Providing Level 1/2 support across desktops, laptops, and user applications Managing onboarding and offboarding processes, including user accounts and device setup Troubleshooting issues across Windows environments, Active Directory, and Microsoft technologies Supporting business systems and applications used across the organisation Managing and maintaining IT hardware, printers, and office infrastructure Supporting networking connectivity and liaising with external vendors Assisting with IT projects, system improvements, and process optimisation This is a hands-on support role with exposure to a broad IT environment, giving you the opportunity to develop beyond traditional support responsibilities over time. What you'll need to succeed Proven experience in a Level 1/2 IT support role Strong experience with Windows 10/11 environments and Windows Server Hands-on experience with Active Directory (user/group management, permissions, GPOs) Experience supporting Microsoft 365 / Exchange environments Exposure to IT hardware support including laptops, desktops, printers, and mobile devices Experience with networking fundamentals such as DNS, DHCP, VPN, and basic troubleshooting Familiarity with endpoint management tools such as SCCM or similar This role is ideal for someone who enjoys IT support but is also motivated to grow their career into more technical or development-focused areas in the future. What you'll get in return Flexible working arrangements, including hybrid work options A supportive environment with mentorship from experienced IT professionals The opportunity to learn and gain hands-on exposure to ERP systems, scripting, automation, and API integrations Involvement in projects that go beyond day-to-day support, helping you expand your technical capability A clear pathway to grow your career, with the potential to transition into a more technical or developer-focused role over time Ongoing training and development to support your progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 2988924