Employment Type: 12 months Fixed term
Hours: 38 hours per week
Location: Mercy Health Corporate Office, Richmond
Upload with Application: Resume, cover letter, all relevant qualifications
Contact: Caroline Frankland,
About the opportunity
At Mercy Health, you'll become part of a proud history built on over 100 years of expertise, skill and care. As a Change Lead, you will use your critical thinking, communication and facilitation skills to help achieve even more for all who need us. The role involves delivering the following:
Project Change Delivery
* Develop and deliver detailed change management plans aligned to the Optima project roadmap.
* Support the execution of the people‐side of change, ensuring alignment with project milestones.
* Partner with the project team, SMEs and key stakeholders to integrate change activities into the overall project plan.
* Identify change risks and issues and elevate them to the EPMO Change Lead with mitigation strategies.
Stakeholder Engagement and Impact Management
* Conduct and maintain stakeholder analysis and change impact assessments.
* Build strong and productive relationships with executives, senior managers, people managers and frontline staff.
* Support the establishment and coordination of a change champion network.
* Proactively identify resistance and support leaders with targeted interventions.
* Develop and deliver targeted communications to different stakeholder groups.
* Ensure messaging clearly articulates the case for change, benefits, impacts and calls to action.
* Support leaders in cascading key messages and reinforcing change.
Training and Business Readiness
* Support the design of training strategies and materials.
* Work with the Change and Training analyst to support delivery of role‐based training.
* Assess and report on business readiness for go‐live.
Adoption and Embedment
* Monitor and report on change adoption metrics, including usage and behavioural change.
* Support implementation of reinforcement strategies to sustain change.
* Support transition to business‐as‐usual activities to embed new ways of working.
* Contribute to benefits tracking and post‐implementation reviews.
* Gather feedback and identify improvement opportunities.
EPMO Change Framework
* Apply change framework tools and templates.
* Contribute to the change heatmap and portfolio view of change impacts.
* Ensure consistency of change delivery approaches across the project.
* Contribute to ongoing development of the EPMO Change Framework.
Communication and Engagement
* Excellent time management, organisational and communication skills, with the ability to adapt and problem‐solve.
* A compassionate, flexible and positive approach to effective patient care and management.
* The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
What you'll bring
To thrive in this role, you will have:
Essential
* 5+ years experience in change management and project delivery utilising a structured change management methodology.
* Strong communication, facilitation, influencing, stakeholder engagement and coaching skills.
* Experience working in complex health and/or aged care environments.
* Experience supporting workforce management, rostering or payroll systems and process change.
* Familiarity with project lifecycle concepts and experience in a structured project environment.
* Relevant tertiary qualifications in business, health management or a related discipline.
* Completion of or progress towards a Change Management related certification is well regarded.
Additional requirement:
* A current Police Record Check.
We acknowledge the Wurundjeri Woi‐wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We are proud to be recognized as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
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