The Audio Visual (AV) Technician is responsible for the onsite support, operation, and maintenance of Audio Visual systems within a dedicated client environment. This role is embedded at a single client site, providing hands‐on technical support to ensure seamless operation of meeting rooms, collaboration spaces, and event technologies.
What you'll do:
* Provide daily onsite support for AV systems across meeting rooms, boardrooms, and event spaces.
* Diagnose and resolve AV issues including audio, video, conferencing, control systems, and connectivity faults.
* Deliver rapid response support for live meetings and critical business events.
* Perform daily room checks, preventative maintenance, firmware updates, and system health monitoring.
* Support and maintain AV technologies including Crestron, QSC, AMX, Cisco Webex, and Cisco room systems.
* Troubleshoot integrated AV environments including signal flow, switching, and control interfaces.
* Support AV hardware including displays, projectors, microphones, speakers, cameras, and touch panels.
* Provide white‐glove support for executive meetings, town halls, presentations, and large‐scale events.
* Assist users with meeting setup, device connectivity, content sharing, and hybrid collaboration.
* Deliver end‐user support, guidance, and informal training on AV and collaboration technologies.
* Maintain AV documentation, standards, and asset registers while recommending system improvements and optimisation opportunities.
What you'll bring:
* Experience supporting enterprise AV environments onsite.
* Hands‐on experience with Crestron, QSC, or AMX systems.
* Experience with Cisco Webex and Cisco collaboration devices.
* Strong troubleshooting skills across AV signal flow, audio, and video systems.
* Excellent customer service and communication skills.
* Ability to work independently in a client‐facing setting.
* Excellent communication and presentation skills, with the ability to convey complex information to IT and non‐IT stakeholders.
* Detail‐oriented with a high level of accuracy and a commitment to meeting tight deadlines.
* Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
* Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a quick‐paced environment.
Benefits:
* Extensive training and development opportunities that enable continual growth as part of your career planning.
* Extensive discounts and benefits to maximise your money.
* A choice of your IT equipment to maximise your success and access to cost‐price tech for your personal needs.
* Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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