OverviewWe are currently seeking an experienced, energetic and highly motivated professional to work as part of our Digital Services team as a Service Desk Officer on a permanent, full-time basis.
This role is responsible for providing service desk functions, supporting Councillors and staff.
An ideal candidate will provide essential support to our digital environment to ensure that they work with maximum efficiency.ResponsibilitiesProvide service desk functions and support to Councillors and staff.
Assist in ensuring the digital setting operates efficiently and effectively to support daily operations.Qualifications and experienceCertificate IV in Information Technology or a related fieldSolid experience in an Information Technology support roleExperience providing end user support for enterprise technologies including networking, applications and infrastructureExperience supporting Windows 10/11 end user environments, audio visual equipment and meeting resourcesStrong written and verbal communications skillsCurrent class C driver's licenceExperience with a multi-site enterprise networking environment including switches, routers and wireless technologiesITIL v3 or V4 Foundation certificationSound knowledge of Active Directory/Entra, SCCM/intune, Office 365 and Technology OneAbility to work within a team environmentAvailability to work flexible working hoursRemuneration and benefitsThe salary and conditions of employment are in accordance with Blacktown City Council's Enterprise Agreement.Entry level for this position starts at $1,563.45 per weekOpportunity to participate in Council's flextime arrangementEmployee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.Our commitment to safetyBlacktown City Council is committed to safety.
We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.
#J-18808-Ljbffr
📌 Service Desk Officer
🏢 Blacktown City Council
📍 New South Wales