About the Role
We're looking for a full‐time Communications Advisor to join us in a 12‐month contract role within our External Communications team. This position plays an important part in shaping and delivering external communications for Aussie Broadband's key projects, working closely with stakeholders across the business to ensure clear, consistent, and impactful messaging. This role is based in our Melbourne office with a hybrid work arrangement.
Responsibilities
* Support the creation and delivery of customer communication journeys with Product and Customer Service teams, ensuring a great customer experience and meeting compliance requirements.
* Assist with internal change and communication activities to help teams adopt new ways of working.
* Write, review, and edit content such as online articles, customer communications, and digital materials.
* Coordinate communication deliverables across the business, including planning, producing, fact‐checking, and securing approvals.
* Support crisis communications to help protect and maintain Aussie Broadband's reputation.
* Build strong relationships across the business to uncover and promote success stories.
* Manage external partner and client communication needs.
* Contribute positively to the Corporate Affairs team.
* Perform other reasonable tasks as required.
Qualifications
* Qualification in Communications, Journalism, PR, or a related field.
* 5–7 years' experience in external communications or PR (Telco or customer comms experience is a bonus).
* Strong stakeholder management skills.
* Commitment to Aussie Broadband's values.
* Excellent writing skills with a strong Plain English approach.
* Confident communicator who can engage a variety of audiences.
* Great attention to detail and logical problem‐solving skills.
* Comfortable using and maintaining communication tools and systems.
* Strong computer skills.
* Well‐developed organisational skills and the ability to work independently or in a team.
* Bonus: experience in project communications or change management.
* Bonus: ability to learn quickly and adapt in a fast‐paced environment.
* Bonus: ability to analyse data to support decision‐making.
* Bonus: creative thinking and a willingness to challenge the status quo.
* Bonus: experience creating or managing website content.
* Bonus: experience communicating on social media platforms (Facebook, Instagram, Twitter, LinkedIn).
Benefits and Culture
We are an Equal Opportunity Employer and celebrate diversity. Our workplace fosters an inclusive environment where people can bring their whole selves to work. The position offers a hybrid arrangement in Melbourne.
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