Posted Monday 1 June 2026 at 2:00 pm | Expires Sunday 14 June 2026 at 1:59 pm
12-month contract
Can be based in Melbourne, Sydney, Brisbane or Perth.
Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
As a Sales Support Specialist, you will be joining a national Sales Support team that aims to reduce the order to bill time for the B2B-Go-To Market sales teams, improve the customer experience of order management and onboarding, and seeks to improve the sales outcomes for Vocus.
Key to your success will be your ability to build relationships with the sales team, understand our products, adhere to processes with the big picture in mind, flex your problem-solving skills and be adaptable.
Key Responsibilities
* Build highly effective working relationships and rapport with the Enterprise and Wholesale Sales Teams
* Sales process checks and validations to support commercial close
* The ability to respond to customer requests for quotations
* Support for sales opportunity/order creation in CRM system (Salesforce)
* Accurate and efficient capture and detailing of assigned orders; order entry and processing as required; submission to delivery teams
* Triage order submission failures and on-hold orders requiring action on behalf of the sales team and manage to completion
* Monitoring of orders through delivery phase and to correct first bill
* Maintain a high standard of job-relevant knowledge across products, processes and system applications
* Identify opportunities for continuous improvement - with a focus on adding value and efficiency gains
* Implementing new and modified Sales Administration procedures, processes and reporting.
Skills & Experience
* At least 3-5 years in similar role - experience in the Telco industry preferred
* High proficiency in Enterprise grade CRMs (Salesforce an advantage) and order entry systems
* High attention to detail and organisational skills
* Excellent written and verbal communication skills
* High technical aptitude to understand complex ICT products
* Well-developed relationship building skills.
What We Offer
* Diverse and dynamic teams with a supportive and inclusive culture.
* Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
* Generous discounts to over 400 retailers.
* Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
* Study assistance programs to excel your personal growth, learning and development.
* Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Job details
Job function Telco Award - Clerical and Admin Employee Level 2
300 Ann St, Brisbane City QLD 4000, Australia
40 Miller St, North Sydney NSW 2060, Australia
Pier St, Perth WA 6000, Australia
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
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