About Our Client
Our client is in the hardware industry, providing high-quality products to a range of clients.
Job Description
- Respond promptly and professionally to customer inquiries via phone and email.
- Process customer orders accurately and efficiently in the system.
- Coordinate with internal departments to ensure timely delivery of products.
- Maintain and update customer accounts and records as required.
- Handle and resolve customer complaints with a focus on achieving positive outcomes.
- Provide detailed product information and support to customers.
- Assist the sales team with administrative tasks and customer follow-ups.
- Contribute to process improvement initiatives within the customer service team.