Case Management (Community Services & Development)
Full-time Social, Community, Home Care and Disability Services Award
Level 3.1 - 3.4 ($79,135.88 - $84,864)
Do you want a client facing community services opportunity that makes a significant difference in our community?
Working with a new CEO, Co-Managers and a growing team, this is a rare opportunity to shape what's next.
Join us in a rewarding role located in Albany at SCHADS Level 3.1 -3.4 with above industry salary, packaging option up to $18,550, company car access for community and home visits, and gifted leave between Christmas and New Year.
It's not often that truly rewarding Coordinator roles arise. At Pivot Support Services we have an opportunity for the right person to deliver case coordination in an existing community service, grow it and make it even better. You will have to be seeking a challenging and rewarding role where you can leverage your experience and make a real impact in the lives of people living with disadvantage and vulnerability.
This is not a role that anyone can do. You'll have to be tough and resilient and thrive on challenges of a multi-functional role, providing direct client support, case management, community engagement and program delivery. We want someone who can deliver high quality, person-centred supports across three key areas: Reintegration, NDIS Support Coordination and the Community Hub. Help us grow, build on what's working, and bring fresh thinking to what's possible.
You will need to promote dignity, wellbeing, inclusion and empowerment for people transitioning from custody, people living with disability and community members experiencing disadvantage. The role requires strong professional integrity, accurate record keeping, collaboration with internal and external stakeholders and the ability to work in a dynamic environment with diverse client needs.
This is a major opportunity for the right person: someone with the capabilities, motivation, sound knowledge of and experience in the sector – and a resolute determination to succeed.
You don't have to "fit the mould" – you may even break it – but you must have the problem-solving skills, success attitude and commitment necessary to improve people's lives.
You can find out more in the Job Description. If this role seems like you, then you can contact our Co-Managers, Kelly Martin and Guillaume Tollec on for a confidential chat, or you can apply online through Seek.
Please provide a current CV and a cover letter or video that addresses the key selection criteria by Wednesday the 17th of December 2025.
Job Description
Job title: Coordinator
Reports to: Co-Managers
Responsible for (other positions): N/A
Type of position: Full time, Part-time may be considered
Location: Albany. May be required to travel to other locations for periods to perform duties.
Agreement/ Grade: Social, Community, Home Care and Disability Services Industry Award 2010 (Social and Community Services Employees) Level 3.1 - 3.4 plus 5% above award plus access to car for home and community visits, gifted leave, salary sacrifice benefits.
Introduction
The primary purpose of the position is to provide direct supports to participants in NDIS and/or Reintegration and/or Community Hub program areas.
Key Responsibilities
Client Support & Case Management
* Provide person-centred, culturally respectful case management across Reintegration, NDIS and/or Community Hub programs.
* Conduct assessments, develop individual support or reintegration plans, and review progress regularly.
* Maintain professional boundaries, confidentiality, and culturally safe practice.
* Complete intake, triage, risk assessments, and referral processes as required.
* Support clients to access services, build capacity, and work towards their goals.
* Provide crisis support, emergency relief (Community Hub), and structured reintegration planning (Reintegration).
Program Delivery & Stakeholder Engagement
* Facilitate programs, workshops, and client activities within prisons, community settings, and the Hub.
* Coordinate referrals and maintain collaborative relationships with government agencies, service providers, justice partners, and community organisations.
* Contribute to program planning and continuous improvement initiatives.
* Represent Pivot professionally at stakeholder meetings as delegated.
Reintegration Responsibilities (if assigned)
* Manage a caseload of pre- and post-release clients.
* Deliver strengths-based reintegration planning and goal setting.
* Facilitate programs, mentoring, and group activities in custodial and community environments.
* Comply with prison access protocols and correctional services requirements.
NDIS Support Coordination Responsibilities (if assigned)
* Maintain a Support Coordination Level 2 and/or Specialist Support Coordination Level 3 caseload.
* Assist participants to understand and implement their NDIS plans.
* Coordinate supports, monitor provider delivery, and build participant capacity.
* Ensure compliance with NDIS Practice Standards and reporting obligations.
Community Hub Responsibilities (if assigned)
* Provide client support, case management, and referrals for individuals experiencing hardship.
* Coordinate emergency relief, community engagement activities, and wellbeing programs.
* Draft and support funding applications to ensure continuity of services.
Administrative, Compliance & Reporting
* Maintain accurate, timely case notes and client documentation in line with regulatory and organisational requirements.
* Support program reporting, data entry, and evidence collection for audits and evaluations.
* Adhere to privacy, safeguarding, and confidentiality obligations.
* Follow standard operating procedures (SOPs) consistently across all tasks.
Workplace Health and Safety
* Follow all WHS requirements and promote safe work practices.
* Participate in hazard identification, incident reporting, and risk management.
* Take reasonable care for personal safety and the wellbeing of clients and colleagues.
Other Duties
* Maintain mandatory clearances (WWCC, NDIS Worker Screening, DOJ).
* Undertake additional duties as directed to support organisational objectives.
* Assist other program areas during peak demand or staff absence.
Key Attributes
* Client-centred practice: Demonstrates empathy, cultural awareness, trauma-informed approaches, and a commitment to person-led support.
* Communication: Strong verbal and written communication, ability to build trust, motivate change, and engage with diverse individuals.
* Collaboration: Works effectively within multidisciplinary teams and maintains strong partnerships with external agencies.
* Organisation: Able to manage competing priorities, maintain detailed documentation, and meet deadlines.
* Professional Integrity: Upholds ethical practice, confidentiality, boundaries, and accountability.
* Problem-solving: Applies sound judgement, initiative, and creative solutions within complex environments.
Values
The organisation has adopted the following values and expects staff to demonstrate these values in the course of performing duties: Respect, Integrity, Innovation, and Excellence.
Employer Questions
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Case Manager/Coordinator?
* Do you have a current Australian driver's licence?
* Have you worked in a role where you were responsible for managing a caseload independently?
* How many years of Coordination experience do you have?
* Do you have a current NDIS Worker Screening Check?
* Do you have a current Police Check (National Police Certificate) for employment?
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