Job Title
Telstra Retail: Customer Service & Sales Consultant
Employment Type
Permanent
Closing Date
30 June 2026 11:59pm
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey and by collaborating with customers to identify the products and services they need to transform their telecommunications experience.
Key Responsibilities
* Deliver an exceptional in-store customer experience.
* Identify and recommend products and services that meet customer needs.
* Meet and exceed sales targets and KPIs.
* Collaborate with team members to continually enhance product knowledge and customer solutions.
* Stay up to date with the latest technology and gadgets and provide knowledgeable support.
Qualifications & Attributes
* Ability to build a connection quickly with a diverse range of customers.
* Appetite for developing customised solutions rapidly.
* Drive to achieve sales targets and KPIs.
* Desire to learn and grow within the role and beyond.
* Positive and resilient approach to customer service in a busy environment.
* Experience in a customer-facing role.
Benefits & Perks
* 30% off Telstra services.
* Exclusive discounts and offers across 240 partner brands.
* Flexible, inclusive parental leave options.
* Unlimited access to 17000 learning programs.
* Monthly performance rewards and recognition programs.
* Various other benefits described as "Benefits Your Way".
Inclusion & Diversity
We actively seek individuals from diverse backgrounds and support a workplace culture that respects, values, and celebrates everyone. We have zero tolerance for harassment and prioritize creating a safe environment where everyone can thrive. Prerequisites adjustments and pronoun sharing are welcomed.
Locations
Smithfield, Earlville, Cairns – positions include casual, part‐time, and full‐time roles. Store hours vary; check individual store listings.
Note on Application Process
Application submissions are evaluated and may be followed by an assessment. Contact information for accessibility support and further queries is available: .
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