Customer Service | Fast Paced | Permanent Position | Based at Stafford | Apply today04th June, 2025Imagine your future with usAt ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.The roleAn opportunity now exists at our environmental division atStaffordfor aClient Services Officer - Rotational Leadto join our successful Client Services team.We seek a self-motivated person willing to learn the industry, business, and our client requirements.This is afull-timeposition and as part of the ALS Client Services team you will be working directly with our valued clients and providing excellent customer service.The day to dayResponsibilities include but are not limited to:Greet and support clients’ needs leveraging phone, email and face to face service and communication skillsPromptly answer phone calls and emails professionally to support client enquiriesLiaising with the bottle dispatch team to complete tasking of client container order requestsPreparation of quotations through the LIMS and assisting with tender and expressions of interest preparationCoordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are receivedWorking with internal stakeholders to complete investigations through the ALS Quality Management SystemOccasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick upLiaise with clients (internal and external) regarding sample submissions and related queriesJoin and nurture a team culture to best support each other and our clients’ priorities.04th June, 2025Imagine your future with usAt ALS, we encourage you to dream big.When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.The roleAn opportunity now exists at our environmental division atStaffordfor aClient Services Officer - Rotational Leadto join our successful Client Services team.We seek a self-motivated person willing to learn the industry, business, and our client requirements.This is afull-timeposition and as part of the ALS Client Services team you will be working directly with our valued clients and providing excellent customer service.The day to dayResponsibilities include but are not limited to:Greet and support clients’ needs leveraging phone, email and face to face service and communication skillsPromptly answer phone calls and emails professionally to support client enquiriesLiaising with the bottle dispatch team to complete tasking of client container order requestsPreparation of quotations through the LIMS and assisting with tender and expressions of interest preparationCoordinating the receipt and dispatch of client samples to ALS Environmental laboratories, including liaising with laboratory staff when urgent samples are receivedWorking with internal stakeholders to complete investigations through the ALS Quality Management SystemOccasionally assisting with sorting, packing, labelling, and distributing samples by courier or for pick upLiaise with clients (internal and external) regarding sample submissions and related queriesJoin and nurture a team culture to best support each other and our clients’ priorities.The essentialsThe successful candidate will possess the following skills and abilities:A positive, responsive customer focus and quality service attitude with a professional attitudeA strong passion and interest in learningStrong, consistent attention to detail and a commitment to delivering high quality work without compromiseExcellent computer skills including MS Office suiteAn ability to multitask, to process multiple concurrent requests efficiently and accuratelyAn ability and interest in working autonomously, whilst leveraging and investing in team connection and prioritiesAn understanding or interest in learning and delivering laboratory safety protocols in the handling of chemical hazardsExcellent communication, organisational and time management skillsSolutions driven & hard workingAbility to absorb and retain high levels of informationHigh level of flexibility regarding hours/availabilityWorking at ALSOur people drive our success at ALS.We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.Our benefits include:Health fund discounts with BupaOpportunity to salary sacrifice car costs with AutopiaCorporate superannuation benefits with Australian Retirement TrustOnline learning system with extensive modules of choiceFriendly working environment with accessible managementInfluenza VaccinationsOpportunities to progress and develop your career within ALS, including global opportunities for suitable candidatesEveryone mattersALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.About ALSALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.EligibilityTo be eligible to work at ALS you must be an Australian Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.How to applyPlease apply on-line and provide a cover letter and CV that best demonstrateyour motivation and ability to meet the requirements of this role.Apply For Job
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