Defence Bank Limited is seeking a Head of Member Operations for a 12-month parental leave cover. This pivotal leadership role will ensure the delivery of high-quality member experiences while driving operational performance across member-facing teams.
You will be responsible for overseeing member operations, including inbound and outbound servicing, payments, and quality assurance. Ideal candidates will have significant experience in operations leadership within banking, with a strong coaching mindset and compliance understanding.
Defence Bank embraces diversity and encourages applicants with Australian Working Rights.
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