THE OPPORTUNITY
Viva Leisure parent company to Club Pilates one of Australia's leading fitness companies are looking for new Member Services team members to join our club on a casual basis in Glen Waverley! This is an exciting opportunity to deliver exceptional, personalised service and create a positive experience for our members. You'll play a key role in supporting club growth by maintaining strong member relationships and helping to attract new ones. Your day‐to‐day responsibilities will include assisting members with general enquiries, conducting club tours for potential new members, driving membership sales, and ensuring the club environment is clean, welcoming, and professionally presented at all times. This is a casual opportunity with a flexible work schedule.
SKILLS & QUALIFICATIONS
* Current First Aid and CPR certification (or willingness to obtain)
* Knowledge of and a passion for the Fitness Industry
* Experience in sales and customer service, ideally within the fitness or retail sectors
KEY RESPONSIBILITIES
* Providing a professional and welcoming experience for all members, visitors, and new joiners, including conducting club tours and inductions
* Support membership growth by responding to enquiries, following up on leads, and following Viva's sales process to maximise conversions
* Engage with members on the gym floor, assist with general queries, and promote additional services like personal training and group fitness
* Handle administrative duties including phone calls, members feedback, system updates, and shift handovers, escalating issues when necessary
* Maintain a clean, safe, and well‐presented club environment by performing regular cleaning, equipment checks, restocking supplies, reporting hazards and faults, and supporting operational and administrative tasks
YOUR LIFE AT VIVA - PERKS & BENEFITS
As an employer of choice, Viva prides itself on supporting you in the best way possible by providing a range of incentives that meet the everyday needs of our people. We offer a range of benefits to our employees such as Flexible Work Arrangements and great work‐life balance for personal rejuvenation and well‐being, Paid Parental Leave, Free fitness membership, Central locations with brand new facilities and ongoing learning and development opportunities. With countless career paths under one roof, the possibilities are endless.
Above all, Viva is committed to fostering a diverse and inclusive culture where every background, perspective, gender, and identity is celebrated. We believe in empowering everyone to be themselves, knowing that it's when we embrace our differences that we perform at our best.
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