Who are we?
Early Settler is about stylish modern living. We sell furniture and gorgeous homewares that are affordable and designed to help create a home you truly love living in. No matter what your style, we've got something to make yours even more comfy and beautiful.
Why Join Us?
Here at Early Settler, we are looking for people who share our passion for providing exceptional customer experience. We love what we do and support each other to hit our goals.
Benefits
* Amazing team member discounts on our fabulous products
* Holistic Wellbeing programs to support you to be your best self
* Career Development Opportunities
* Fun, Supportive and collaborative team environment
About the Role
Retail Consultant – ensures high levels of customer service, offers a personalised experience, and recommends items that match customer needs. Responsible for achieving sales targets and store KPIs such as conversion, customer service score, average transaction value, etc.
Key Responsibilities
* Ascertain customer's needs and recommend items that match.
* Keep up to date with product knowledge to accurately describe product features and benefits.
* Upsell and cross-sell where appropriate and inform customers about sales and promotions.
* Consistently provide exceptional customer service.
* Demonstrate our values in every customer interaction.
* Ensure store presentation aligns with Visual Merchandising (VM) guidelines.
* Assist, resolve, or Escalate all customer concerns in an appropriate and timely manner.
Qualifications & Skills
* At least 2 years retail experience in home/lifestyle products preferred.
* Ability to engage with customers to bring their vision for their home to life.
* "I've got this" attitude for selling and exceeding sales targets.
* Exceptional communication skills and computer literacy.
* Capability to balance customer care and administrative duties.
* Genuine interest in home-styling, furniture, or creating welcoming living spaces is a plus.
* Commitment to our values: WeAddValue, WeAreDistinctive, WeMakeItPersonal, WeAreExperts, WeKeepItReal.
* Regular manual handling of products, including lifting, carrying and moving items of varying sizes. Physically capable of performing these tasks safely.
* Applicants must be an Australian citizen, resident, or have secured the right to work in Australia and hold a valid visa.
Working Hours and Roster
Roster: Casual, as required. Available work days alternating: Wednesday, Friday, Saturday 9‐5 pm; Sunday 10‐4 pm.
#J-18808-Ljbffr