$72,800 incl super + additional duties allowance
About the Role
We are looking for an experienced, energetic, and highly organized Dual-Site Manager to oversee operations across South Fremantle and Fremantle stores.
This is a hands-on role where you will directly impact performance by leading our storage consultants, driving sales, financial and operational excellence, empowering the team on the ground, and ensuring the centres are consistently in presentable shape for our customers, all in line with National Storage's company values and objectives.
If your strengths lie in brilliant customer service and stakeholder management, administration, operations, and people management, this is your opportunity to own the day-to-day running of these centres, develop your skills, grow, and make a real contribution to our success.
Key Responsibilities
* Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
* Managing a team, including time management, delegation, performance management, and conflict resolution.
* Ensuring excellent customer service is consistently delivered.
* Overseeing operational excellence and actively managing centre operations, including centre presentation, maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
* Weekly & monthly reporting summarising the centre's financial performance directly to the Operations Manager.
* Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.
About You
* FULL Driver's license and car (required).
* Demonstrated experience within a management or team leadership position in a similar environment.
* Strong conflict resolution knowledge and the ability to de-escalate situations.
* Proven ability in working towards sales targets and KPIs.
* Proficient at using technology and multitasking between different systems.
* Effective communication skills and be able to foster a team building environment.
* You have a motivated, proactive, and positive outlook with the willingness to learn and grow with the business.
* Excellent written and verbal communication skills with a keen eye for detail.
* The ability to work on a rotating roster, with every second Saturday from 9am-2pm.
About Us
Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.
Benefits of Working with Us
* Additional Duties Allowance due to managing 2 sites
* Rotating roster for great work-life balance.
* Structured training with a continued focus on development.
* Onsite car park included.
* Generous company paid parental leave.
* Discounts on a range of storage services including units and merchandise.
* Unique wine offers and discounts through our subsidiary company Wine Ark.
* 24-hour wellbeing support for you and your family through our Sonder partnership.
* Reimbursements for approved wellbeing services under our WellNS Wallet program.
* Exclusive discounts on a range of leading retailers, hotels, restaurants and more
* Ability to earn referral incentives.
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.
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