Job Description Provide passionate, knowledgeable and friendly service to external and internal guests at all times Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features Check guests in and out of the Property accurately and in a timely manner Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times Handle guest enquiries and provide information on local attractions - give directions as required Take reservations as required in the absence of the Reservations Team. Answer all telephone calls within three rings in a professional manner according to brand standard Organise and distribute the delivery of guest messages and mail Record guest comments for the information of the Head of Department Set up guest accounts accurately Reconcile cashier floats at the completion of each shift maintaining an accurate float Document all transactions and alterations to accounts Carry out transactions foreign currency accurately Collect payment of accounts and issue receipts accordingly Ensure all guest details are fully updated on PMS system to ensure Property information is correct Ensure guests who are not Accor ALL members are briefed on features and benefits and signed up to the loyalty program Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service Read all communication material at the commencement of each shift Ensure special requests are actioned appropriately and in a timely manner Maintain the cleanliness and the presentation of the front desk at all times