Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
Novotel Newcastle Beachare looking for a Part-Time (30 hours per week)Guest Service Agent who is passionate about providing excellent customer service to join the team.
Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.
Key Responsibilities Include:
* Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.
Shift Details (subject to change):
* Rotating roster across Monday to Sunday
* Shift times scheduled within morning 6.30am to 2.30pm, Mid 11am-7pm& evenings 2.30pm to 10.30pm
Hourly HIGA Award Rates (excluding superannuation):
Monday - Friday: $26.70 per hour
Saturday: $33.38 per hour
Sunday: $40.05 per hour
Plus, penalties where applicable
Qualifications
What you will bring to the role:
* Previous experience in a similar role within ahotel is preferred.
* Excellent communication and interpersonal skills.
* Strong attention to detail and problem-solving abilities.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
* Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
* Hold a currentNSW RSA certificate.
Additional Information
What is in it for you?
* Close to public transportation, light rail/train & buses
* Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
* Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by theAccor Academyand extensive Learning Management Systems such asLearn Your WayandTypsy.
* Internal recognition events such as tenure milestones.
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