Job Overview
The Customer Experience Partner role involves providing comprehensive technical and account-related support to Real Estate agents and consumers with varying levels of complexity.
This position offers the opportunity to expand industry knowledge in Real Estate / Developer space and troubleshoot technical issues while maintaining strong customer satisfaction by applying specialist product knowledge to help clients utilize our platforms effectively.
Key Responsibilities
* Provide technical and account-related support with varying levels of complexity.
* Manage inbound enquiries via phone, live chat, and email.
* Troubleshoot technical issues and create tickets when required.
* Maintain customer satisfaction through product knowledge and platform optimization.
* Identify improvements from client feedback to support business strategy.
Required Skills and Qualifications
* Bachelor's Degree or equivalent from an accredited institution.
* Experience in fast-paced customer service or tech support roles.
* Basic knowledge of coding, XML, JSON, or HTML.
Benefits
* Flexible hybrid working arrangement.
* Sociable team environment.
* Parental leave and support for working parents.
This role is suitable for individuals who wish to join a leading property technology and services marketplace that digitizes real estate worldwide to empower people with insights and connections.
The organization is committed to an equitable and inclusive work culture, welcoming candidates from diverse backgrounds.
A Typical Day
* Provide technical and account-related support with varying levels of complexity.
* Handle mostly inbound enquiries via phone, live chat, and email.
* Troubleshoot issues and raise tickets as needed.
Seniorities & Employment
* Seniority level: Entry level
* Employment type: Full-time