Overview
Established in 1890, Boart Longyear is the world's leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.
Boart Longyear's Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.
Responsibilities
Day-to-day responsibilities include:
* Installing, configuring, and supporting specialised drilling software for end users
* Delivering IT support across multiple sites and field employees, including occasional travel
* Managing incidents and service requests in line with SLAs via ticketing system
* Supporting Microsoft Windows environments (current and recent OS versions)
* Supporting M365 applications including Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive
* Supporting mobile devices across iOS and Android platforms
* Configuring, testing, deploying, and upgrading desktop and laptop systems
* Diagnosing and resolving hardware and software issues
* Collaborating with regional and global IT teams
* Documenting systems, configurations, and business processes
* Providing internal customer support and contributing to continuous improvement initiatives
Qualifications
* Proven experience (3+ years) in desktop support for Microsoft environments
* Strong knowledge of Active Directory, Remote Desktop Services, Windows OS, and M365
* Experience with PC administration including imaging, asset management, and troubleshooting
* Experience supporting mobile device connectivity (iOS, Android)
* Strong problem-solving skills with a proactive mindset
* Excellent communication and customer service skills
* Ability to manage competing priorities across multiple sites
* Bachelor's degree in IT or equivalent practical experience
In Return, You Will Receive
* Opportunity to work across diverse sites and technologies
* Exposure to global IT operations and collaboration
* Competitive remuneration package aligned to experience and impact
* Access to our Employee Assistance Program (EAP) for you and your immediate family
* Access to a broad range of employee discounts, including health insurance, travel and lifestyle
* Career development opportunities within a global business with a strong focus on growth and continuous improvement
Our People
At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. We are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.
Our Vision
To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.
Our Values
Our Success As a Business Depends On How We Operate. The How Is The Distinctive Way In Which We Conduct Our Business, Guided By Our Values Of
* Integrity
* Health & Safety
* Teamwork & Diversity
* Customer Focus
* Sustainability
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