Leadership Role: Care Partners Team Manager
This leadership position plays a pivotal role in ensuring the success of our Support at Home program. As a team leader, you will empower your team to deliver exceptional customer outcomes while maintaining a small case load of Support at Home customers.
The successful candidate will possess highly developed customer service and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders. A tertiary qualification in social/human services or equivalent industry experience is desirable.
We are seeking an established leader who can drive best practice initiatives through their involvement in customer documentation audits, budget management, complaint management, and risk management activities.
About the Job:
* Leading a high-performing team of Care Partners to deliver effective customer outcomes;
* Maintaining a small case load of Support at Home customers to stay current with industry developments;
* Driving best practice initiatives through collaborative working and professional growth opportunities;
* Balancing multiple priorities to achieve positive customer and organisational outcomes;
* Collaborating with internal stakeholders to ensure seamless delivery of support services.
What You Will Bring:
* A tertiary qualification in social/human services or equivalent industry experience;
* Demonstrated knowledge of community sector support services, including aged care funding and case management;
* Excellent communication and organisational skills;
* Experience in leading, managing and supervising a coordination-level team, with the ability to provide effective mentoring and coaching;
* A valid Driver's Licence.
Benefits:
* NFP salary packaging benefits;
* Fitness Passport + health and wellbeing programs;
* Employee Assistance Program;
* Comprehensive induction plus ongoing training and development opportunities;
* Career progression opportunities;
* Advanced technology to support you in your role.