Sales & Business Development
Achieve and exceed sales and contribution targets whilst increasing overall sales and margin contribution.
Maintain existing customer base and develop new customers.
Increase market coverage by monitoring competitor activities and regularly engaging with potential customers.
Represent Sika in the marketplace and at industry functions as required.
Customer Relations & Technical Support
Provide technical advice, training, and product demonstrations to customers.
Document and report all customer agreements, offers, and discussions promptly.
Foster strong customer relations through professionalism and efficient service.
Investigate and resolve customer complaints and issues, reporting matters exceeding £500 to the Sales Manager.
Maintain and continuously update knowledge of products and applications.
Internal Liaison & Site Management
Liaise with appropriate Sika staff regarding technical support, product performance, and delivery.
Coordinate with Service Technicians for equipment breakdowns and customer feedback.
Inspect Sika's plant, equipment, and customer storage areas to ensure proper maintenance and compliance.
Record all customer interactions in the CRM system.
Reporting & Administration
Provide monthly forecasts and end‐of‐month reports to the Sales Manager.
Submit monthly reports detailing market activity, customer engagement, complaints, and competitive intelligence.
Maintain travel diaries for all work‐related expenses with documented purpose and customer visits.
Assist with annual budget preparation and expense management.
Compliance & Risk Management
Comply with all State and Federal Laws, Sika Policies, and Occupational Health and Safety requirements.
Maintain confidentiality regarding Sika's products and customer information.
Ensure familiarity with relevant Australian Standards and Sika product documentation.
Report any procedural non‐compliance or concerns to the Sales Manager.
Perform other tasks as required.
#J-18808-Ljbffr