Job Description
Building Technical Advisor - Natural Hazard Claims & Assessing
Location: Melbourne, VIC
Job Type: Permanent Full Time
What You'll Be Doing
Technical Excellence & Claims Support
* Provide expert building advice on complex repair and rectification works
* Review scopes, quotes, and specialist reports to ensure accuracy, compliance, and value
* Conduct on‐site inspections and quality audits of repairs and rebuilds
* Work alongside engineers, geotechnical experts, and other specialists to assess damage and determine root causes
* Support project management of complex repairs
Stakeholder & Customer Engagement
* Deliver exceptional service to customers and stakeholders, aligned with service excellence principles
* Communicate clear, practical, and accurate technical guidance
* Support the resolution of building‐related complaints and disputes
* Build strong relationships with internal teams and external partners including builders, suppliers, and specialists
Risk, Compliance & Continuous Improvement
* Ensure compliance with the National Construction Code (NCC), Building Code of Australia (BCA), and relevant Australian Standards
* Identify risks early and contribute to effective claim outcomes
* Provide insights to improve processes, repair outcomes, and cost controlsAssist with training and capability uplift across repair networks
Team Contribution
* Support major event response and catastrophe activity
* Share trends, insights, and expertise with the wider team
* Actively contribute to a positive, safe, and high‐performing team culture
About You
* Trade qualification in a building/repair‐related discipline (mandatory)
* Current or expired builder's licence (mandatory)
Experience
* 10+ years' experience in residential construction/renovation (essential)
* Strong background in estimating, scheduling, and supervising repairs
* Deep knowledge of residential building codes and repair practices
* Experience within insurance or property repair industries (highly regarded)
Skills & Capabilities
* Strong technical expertise in building codes, repairs, and estimating
* Excellent communication skills with the ability to simplify complex information
* Proven stakeholder engagement and relationship‐building capability
* Advanced problem‐solving and negotiation skills
* High level of organisation, time management, and adaptability
* A proactive, resilient mindset with a focus on continuous improvement
What We Can Offer You
* Discounts and offers on a range of insurance products
* A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave
* Invest in your brighter future with ongoing study support and career development programs
* Give back to our communities with payroll giving, donation matching and paid volunteer leave
* Prioritise your work/life balance with our robust employee assistance program and dedicated employee council
#J-18808-Ljbffr