Overview
At Fitness Cartel Health Clubs, we’re more than a gym — we’re an exciting and rapid-growing brand with plans to expand to 60+ clubs by 2030. Our state-of-the-art facilities include Cycle Studios, Reformer Pilates, cafés, crèche, saunas, and more, creating a feel-good environment that motivates, challenges, and inspires.
The Role
In this important role, you’ll be the first face our members see when they enter the Club. You will assist potential or existing members with heartfelt, professional service, delivering engaging experiences with every interaction. This diverse role includes greeting members, answering phones, making protein shakes, and selling our retail products on the shelves.
Key Responsibilities
- Greet everyone and serve customers at both the front desk and café.
- Answer calls, handle queries and complaints, and direct the member to the relevant manager if necessary.
- Use computers and our software systems to look up member details, create access key tags, process purchases, and assist members with booking classes.
- Assist parents with booking their kids into Kid’s Cartel when needed.
- Learn about our supplement and apparel range to execute supplement and apparel sales to members.
- Perform café duties, including using a coffee machine and making protein shakes.
- Maintain venue cleanliness and ensure the reception/café area is neat and tidy, shelves are stocked, and apparel is displayed.
- Perform opening and closing duties in a timely manner.
- Follow directions, prioritise, and complete tasks promptly.
- Perform other related duties as required.
What you’ll need to succeed
- Previous customer service experience with excellent communication skills.
- A “can do” attitude with a thirst for learning and growth.
- A passion for health and fitness and eagerness to work in the industry.
- Reliable, proactive, punctual, professional, and well-presented.
- Strong work ethic, initiative, motivation, and ability to be an adaptable team player with the capacity to multitask.
- Computer literacy and ability to learn new systems.
- Ability to communicate and uphold company policies and procedures to customers and staff.
- Current First Aid & CPR certificates (or willingness to attain).
- Flexibility to work hours suitable for gym operations (shift schedules provided in advance).
- Australian working rights.
What we’ll offer you in return
- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- Perks:
- FREE gym membership to all Fitness Cartel locations.
- Discounts on supplements, apparel, and café products.
- Access to Merse Wellness Spas at discounted rates.
- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply
Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!
Note: Only candidates meeting our selection criteria will be contacted. No agencies please!
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📌 Receptionist - Beenleigh
🏢 Fitness Cartel Australia & New Zealand
📍 Brisbane