Key Responsibilities:
• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service-first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles
Requirements:
• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team-oriented attitude
Benefits:
• Competitive hourly rate + casual loading + generous, uncapped incentive scheme
• Opportunity to maximise income based on exceptional performance with our incentive program
• Ongoing training and development to help thrive and level up career
• Part of an international brand with exciting opportunities to work across AU/NZ and globally
• Get rewarded for great referrals - earn cash through our Employee Referral Program
• Company uniform provided
• Access exclusive discounts on private health insurance with Bupa
• Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more
• Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network
• Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
• Thrive in a high-performing and supportive team culture that celebrates wins and uplifts each other every day
About Us:
We are a global mobility company with 75 years of experience in providing mobility services. Our mission is to change the way people move.
We offer a wide range of services to individuals and businesses, including car and van rentals, fleet management, and corporate solutions.
Our brands cater to different needs and expectations, from premium to budget-friendly options.
We have a strong presence in over 130 countries and employ thousands of colleagues worldwide.
Our goal is to provide excellent customer experiences and satisfaction.