About
AB Tasty is a global leader in AI‐powered experience optimization solutions, enabling brands to personalise, experiment, recommend, and search to deliver exceptional experiences across their websites and apps. Our integrated platform helps companies align digital, e‐commerce, and product teams to maximise digital impact.
Job Description
We're looking for a Customer Success Manager to join our APAC team in Sydney, Australia. The role involves driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our experimentation, personalization, feature management, and experience optimisation solutions.
The Team
You will collaborate closely with Sales, Partnerships, and Marketing teams.
Your Mission
* Manage a portfolio of strategic commercial clients, guiding them through onboarding, platform adoption, and long‐term optimisation initiatives.
* Build and maintain trusted relationships with key stakeholders.
* Drive measurable business outcomes, customer retention, and account growth.
* Lead onboarding, training, and enablement sessions.
* Partner with Key Account Managers, Engineering, Product, and Support teams to align resources and deliver a seamless experience.
* Proactively identify churn risks and develop action plans.
* Develop deep expertise across multiple products and stay informed on industry trends.
* Support the development of customer references and case studies.
What You'll Bring
* At least 3 years of experience in a client‐facing Customer Success, SaaS, or digital optimisation role.
* Customer‐focused, organised, and proactive with a strong sense of ownership.
* Strong organisational and stakeholder management skills.
* Analytical thinker who can translate data into actionable suggestions.
* Interest in UX, analytics, e‐commerce, or customer experience optimisation.
* Experience working with digital agencies, technology partners, or channel ecosystems is a plus.
* Willingness and ability to travel as needed within Australia.
* Strong interpersonal skills and customer‐centric mindset.
Why You'll Love It Here
* Make a real impact and influence company growth.
* Ownership and autonomy with trust and no micromanagement.
* International culture with collaboration across 8 countries.
* Career acceleration opportunities.
* Flexible work schedule with up to 3 days remote per week.
Interview Process
* Discovery interview with Talent Acquisition Specialist.
* Hiring Manager interview.
* Case study with team members.
* Final meeting with VP Client.
Details
* Contract: Permanent full‐time
* Location: Sydney, Australia
* Remote: up to 3 days per week
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