Location
:
Sydney, Melbourne or Brisbane
- you can be based at any branch
Salary Package
: $145k - $160k + Car + Bonus + Super
Role Highlights
: This role will appeal to someone who thrives on operational leadership - managing people, creating structure, and improving how things run.
You'll take ownership of a national operations network that's established, but ready for its next evolution
Role Overview:
We've partnered exclusively with a global industrial organisation seeking a capable and forward-thinking National Operations Manager.
This newly created role is central to their five-year customer-centric strategy. You will lead a national operations team of 10+ people across Australia, while optimising the network of branches that support their customers every day.
It's a hands-on leadership role. You'll oversee a diverse team of operational specialists (including Inventory, Customer Support, and Quality Assurance Managers), while ensuring every branch operates consistently, efficiently, and safely.
You'll review the branch network, assess what's working well, and develop a national framework for branch operations - a blueprint that supports the company's broader transformation toward a more customer-centric model.
Responsibilities
* Lead and support a national operations team across Australia
* Review, refine, and optimise branch operations, performance, and efficiency
* Develop a national approach to operational excellence and customer service
* Identify opportunities to streamline processes and reduce inconsistencies
* Collaborate closely with Product, Supply Chain, and Inventory teams
* Assess branch structure, footprint, and operational needs
* Support national inventory and QA managers in continuous improvement
* Report to the GM, working closely with senior stakeholders and the leadership team
Candidate Profile
You're an experienced operational leader who thrives on creating order, building capability, and improving how things get done. You're comfortable working nationally, balancing people management with process improvement, and you enjoy bringing structure to complexity.
You'll need national-level operational management experience in an industrial, distribution, trades/services or branch-based business, and a passion for optimising processes while keeping the customer front of mind.
You'll bring
:
* Proven experience leading national or multi-site operations teams
* Ability to develop and embed frameworks, processes and tools
* Strong people leadership and coaching capability
* Knowledge of branch operations, distribution, or supply chain
* Experience standardising processes and driving operational efficiency
* Commercial and data literacy to monitor and interpret performance
* Collaborative style and ability to work across a matrix organisation
* Exceptional stakeholder management and communication skills
* Commercial acumen with a customer-first mindset
Culture & Benefits
This business has deep roots in the industrial sector. They're now focused on evolving their network to align with a more customer-driven future - and you'll be instrumental in making that happen.
* Newly created national role with strategic impact
* National leadership scope with direct access to senior decision-makers
* Opportunity to shape how a trusted national network operates
* Collaborative and forward-thinking culture
* Travel as required
* Locations
: You can be based at any of the branches across
Sydney, Melbourne or Brisbane
* Salary package:
$145k - $160k + Car + Bonus + Super
* Long-term growth and progression opportunities
Apply
If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD64338. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us, either via email or a telephone call.